De-Escalation Techniques &
Communication Skills

Enhancing our communication skills of Professionals in the workplace has a tremendous amount of value. The ability of people to communicate effectively not only offers tangible results in the generation of revenue but can also prevent the loss of revenue and clients. The ability of managers, supervisors, and coworkers to communicate and resolve concerns and issues before they get taken out of context, or escalate into major labor issues allows an organization to maintain productivity and workflow, prevent conflict, reduce stress, minimize the use of sick time by employees, creates a safer, more harmonious work environment, and can reduce the likelihood of civil litigation.

Every contact with your employees, the public, and your clients leaves a lasting impression of your business, and can greatly impact not only repeat business, but also the ability to generate new business and clients.

Have Questions about De-Escalation Techniques & Communications Skills?


The purpose of this course is to introduce the student to the basic elements and skills of effective professional communications.

This class is a lesson in dignity, empathy, and compassion. It provides individuals the necessary tools and skills to not only convey their message effectively but also respectfully. Additionally, it prepares the individual to communicate complex or sensitive issues to individuals who may not be receptive to the message at hand.


Students will learn specific techniques to de-escalate situations that may be becoming intense before they get out of hand. These are the same techniques that are taught to law enforcement and security professionals, who routinely find themselves in volatile situations.

The immediate benefits for companies and corporations:

  1. Fewer Formal Complaints

  2. Fewer Informal Complaints

  3. Fewer Internal Investigations

  4. Greater Workplace Security

  5. Ability To Maintain Or Increase Efficiency

  6. Better Public Image

  7. Better Customer Service

Managers and employees will be better able to:

  1. Control Their Own Biases and Perspectives

  2. Analyze an audience quickly and skillfully to determine best way to achieve their purpose

  3. Create Appropriate Voices to Influence Audiences

  4. To Find and Sustain A Clear Sense of Purpose

  5. Solve Problems Using Flexible and Alternative Thinking

  6. Earn Increased Respect from Their Employees and Peers for Professional Action

  7. Develop Greater Self-Confidence and Self-Respect in Their Work

  8. Reduce Personal Stress Surrounding Communication


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All inquiries will be responded to within 48 hours

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